Sonos is delaying two product launches till it fixes its buggy app

Final quarter ought to’ve been a triumphant one for Sonos with the launch of its first headphones, however the firm is going through the realities of its botched app redesign. CEO Patrick Spence defined within the firm’s Q3 earnings press release that Sonos has decreased its 2024 fiscal steerage because of “issues” each prospects and companions encountered with the software program replace. However, the problems do not cease with income. The corporate additionally mentioned on its earnings name it’ll delay two new product launches deliberate for This autumn till the app is fastened.

“Because of Ace, our long-awaited entry into headphones, we reported yr over yr income development and delivered outcomes that barely exceeded our expectations in our third quarter,” Spence mentioned. “This was overshadowed by the issues that our prospects and companions skilled because of the rollout of our new app, which in flip has required us to cut back our Fiscal 2024 steerage. We’ve got a transparent motion plan to handle the problems brought on by our app as shortly as potential.”

Spence mentioned the brand new merchandise had been able to ship in This autumn, however that proper now “our primary precedence is to make this proper and be sure that the subsequent chapter is even higher than the earlier ones.” After all, the corporate hasn’t formally mentioned precisely what these two merchandise are simply but. Bloomberg reported late final yr that Sonos was engaged on a set-top TV streaming field and a successor to its premium Arc soundbar. The CEO additionally admitted throughout the name that the overall price of fixing the problems with the app will price the corporate $20-$30 million. Nonetheless, Spence is assured Sonos will bounce again, describing this as just one “chapter” within the firm’s historical past.