Meta is engaged on a repair for a software program replace that bricked Quest headsets

Meta is reportedly engaged on a difficulty with a software program replace that bricked some Quest 2, Quest 3 and Quest 3S headsets, the corporate announced. The corporate initially upset customers by not solely releasing a defective replace, however then telling patrons affected that they would not deal with the issue as a result of the headsets had been out of guarantee, as The Verge reported.

Now, Meta seems to be making good on the difficulty, saying it is engaged on a repair “for all customers” and stated buyer help has “new instructions on how you can help customers.” Some patrons stated on Reddit that they acquired an e mail affirmation that the corporate would supply out-of-warranty service for its mistake.

“We have found a software program replace subject that precipitated some Quest 2/3/3S headsets to be unresponsive and unable to start out up accurately” Meta wrote in its assist heart. “We’re actively engaged on resolving the difficulty for all customers, however typically, you are actually in a position to make use of your system usually. In case you have a tool that’s nonetheless unresponsive, we’re right here to assist. In case you have a Quest 3S, click on the button beneath for subsequent steps. Quest 2 or 3 customers, please attain out to us to get help.”

The issue date again to December sixth, when Meta stated software program updates had been effecting Quest 3S gadgets on the time. The replace consists of options like a digital desktop, quicker hand monitoring, simpler pairing with Home windows 11 PCs and extra.

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